Auto Hail Repair and Covid-19: What are the new procedures?

Dealing with any type of auto insurance claim – be it from hail damage, a major collision, to minor door dings – can be confusing and overwhelming. This year, thanks to Covid-19, insurance companies and repair facilities are going above and beyond to ensure safety for both customers and technicians.

Enhanced Safety Protocols for Auto Hail Repair

At Hail Depot, we've implemented comprehensive Covid-19 safety procedures to protect our customers and staff while maintaining the high-quality paintless dent repair service you expect. Here's what's changed and what you can expect when working with us.

Contactless Service Options

Virtual Inspections and Estimates

We now offer completely contactless hail damage assessments:

• Submit photos of your vehicle damage through our website or text message
• Receive a preliminary damage assessment remotely
• Schedule video call consultations to discuss repair options
• Get written estimates emailed directly to you

Mobile Service with Zero Contact

Our mobile PDR service has always been convenient, and now it's safer than ever:

• Leave your keys in a designated secure location
• Repairs performed outside while you stay safely indoors
• Payment processed electronically – no physical exchange required
• Keys returned to secure location when work is complete
• Digital repair documentation sent via email

On-Site Safety Measures

Sanitization Protocols

Every vehicle we service receives thorough sanitization attention:

• Steering wheel, door handles, and frequently touched surfaces sanitized before and after service
• Tools and equipment disinfected between each vehicle
• Technicians wear masks and gloves throughout the repair process
• Hand sanitizer stations available throughout our facility

Social Distancing Practices

We've restructured our workflow to maintain safe distances:

• Staggered appointment times to limit customer overlap
• Outdoor waiting areas with proper spacing
• Limited capacity in indoor spaces
• Six-foot distance markers throughout our facility
• Plexiglass barriers at payment and consultation areas

Insurance Claim Process Updates

Digital Documentation

Insurance companies have adapted their procedures for the pandemic era:

• Many insurers now accept photo-based damage assessments
• Virtual adjuster appointments available from most major carriers
• Electronic signature options for authorization forms
• Digital delivery of estimates and final invoices

Streamlined Communication

We coordinate directly with your insurance company to minimize your involvement:

• Submit claim documentation on your behalf
• Communicate with adjusters via phone and email
• Provide detailed photo documentation of repairs
• Handle supplement requests electronically

Vehicle Pickup and Delivery

Contactless Pickup Service

We'll come to you, maintaining complete safety protocols:

• Schedule pickup from your home or workplace
• Driver wears mask and gloves
• No physical interaction required
• Secure key exchange procedures
• Real-time text updates on repair progress

Contactless Delivery

When your repairs are complete, safe delivery is guaranteed:

• Vehicle fully sanitized before return
• Digital completion documentation
• Keys left in predetermined secure location
• Payment processed electronically
• Follow-up communication via phone or email

What You Should Do

Before Your Appointment

• Clean out personal items you don't need during repairs
• Notify us if you've been exposed to Covid-19 or have symptoms
• Discuss contactless service preferences when scheduling
• Prepare insurance information and send digitally if possible

During Service

• Wear a mask if you choose to visit our facility
• Maintain six feet of distance from staff and other customers
• Use hand sanitizer stations provided
• Follow posted safety guidelines and floor markers

Communication Preferences

We respect your preferred method of contact and minimize in-person interactions:

• Phone consultations for detailed discussions
• Text message updates on repair progress
• Email for documentation and estimates
• Video calls for visual consultations

Oklahoma-Specific Considerations

In Tulsa and throughout Oklahoma, we follow all state and local health guidelines while providing essential auto repair services. Hail damage doesn't wait for ideal circumstances, and neither do we. Our enhanced safety protocols ensure you can get your vehicle repaired promptly without compromising health and safety.

The Bottom Line

Covid-19 has changed how we interact, but it hasn't changed our commitment to exceptional paintless dent repair service. Our contactless options, enhanced sanitization, and digital communication tools make it safer and easier than ever to get your hail-damaged vehicle back to perfect condition.

Whether you choose fully contactless service or prefer traditional in-person interactions with safety measures, Hail Depot is ready to serve Tulsa, Oklahoma City, and surrounding areas with the highest standards of safety and quality.