Privacy Policy

1. Who We Are

Hail Depot is a trade name operated by Pro Finish Works LLC, a paintless dent repair (PDR) company based in Tulsa, Oklahoma. We provide mobile hail damage repair, door ding removal, and insurance claim assistance throughout the Tulsa and Oklahoma City metro areas.

Business Contact:
Pro Finish Works LLC dba Hail Depot
Tulsa, Oklahoma
Phone: 918-708-1600
Email: info@hail-depot.com

2. Information We Collect

Information You Provide Directly

When you contact us, request an estimate, or submit a form on our site, we may collect:

• Name
• Phone number
• Email address
• Vehicle information (year, make, model)
• Insurance carrier and policy information (when relevant)
• Physical address or service location
• Description of damage or service requested

Information Collected Automatically

When you visit hail-depot.com, we and our service providers may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited, time on site, and referring URLs
• Device type (desktop, mobile, tablet)
• Interactions with page elements and forms

3. Technologies and Third-Party Services We Use

We use the following technologies to operate our site and marketing:

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with our site. GA4 collects anonymized usage data including pages viewed, session duration, and traffic sources. Data is processed by Google LLC. Google Privacy Policy.

Google Ads

We run paid advertising through Google Ads. Conversion tracking tags on our site allow us to measure the effectiveness of our ad campaigns. This may involve cookies placed by Google on your device. Google Privacy Policy.

Meta Pixel (Facebook/Instagram Ads)

We use the Meta Pixel to measure the performance of our Facebook and Instagram advertising. The Pixel may collect data about your visit and link it to your Facebook profile if you are logged in. Meta Privacy Policy.

Microsoft Clarity

We use Microsoft Clarity for session recording and heatmap analytics. Clarity captures anonymized recordings of user sessions to help us improve site usability. Clarity does not collect personally identifiable information. Microsoft Privacy Statement.

GoHighLevel (GHL) – Lead Management CRM

Form submissions on our site are routed to GoHighLevel, a CRM platform we use to manage leads and customer communications. When you submit a form, your contact information is stored in GoHighLevel and may be used to follow up via phone, email, or SMS. GoHighLevel Privacy Policy.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or service request
• Schedule estimates and repair appointments
• Communicate with you about your vehicle, claim, or repair
• Send appointment reminders, follow-ups, and review requests
• Improve our website and marketing effectiveness
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

5. SMS and Text Messaging

If you provide your phone number and check the SMS consent checkbox on any form on hail-depot.com, you expressly consent to receive recurring automated text messages from Pro Finish Works LLC dba Hail Depot. Messages may include appointment confirmations, reminders, job status updates, follow-ups, and review requests.

Message frequency varies. You may receive up to 10 messages per job or inquiry. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS is not required as a condition of purchasing any goods or services.

Carriers (AT&T, T-Mobile, Verizon, and all other wireless carriers) are not liable for delayed or undelivered messages.

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party.

See our SMS Terms of Service for full details.

6. Cookies

Our site uses cookies to function and to support analytics and advertising. A cookie is a small file placed on your device. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Cookies we use include:

• Analytics cookies – Google Analytics 4, Microsoft Clarity
• Advertising cookies – Google Ads, Meta Pixel
• Functional cookies – Form state, session management

7. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, or as required by law. Lead and customer records in GoHighLevel are retained until you request deletion or we determine the record is no longer needed.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, contact us at info@hail-depot.com or call 918-708-1600.

9. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? Contact us:

Pro Finish Works LLC dba Hail Depot
Tulsa, Oklahoma
Phone: 918-708-1600
Email: info@hail-depot.com